11 research outputs found

    Keep them alive! Design and Evaluation of the “Community Fostering Reference Model”

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    Firms host online communities for commercial purposes, for example in order to integrate customers into ideation for new product development. The success of these firm-hosted online communities depends entirely on the cooperation of a high number of customers that constantly produce valuable knowledge for firms. However, in practice, the majority of successfully implemented communities suffers from stagnation and even a decrease of member activities over time. Literature provides numerous guidelines on how to build and launch these online communities. While these models describe the initial steps of acquiring and activating a community base from scratch very well and explicitly, they neglect continuous member activation and acquistion after a successful launch. Against this background, the authors propose the Community Fostering Reference Model (CoFoRM), which represents a set of general procedures and instruments to continuously foster member activity. In this paper, the authors present the theory-driven design as well as the evaluation of the CoFoRM in a practical use setting. The evaluation results reveal that the CoFoRM represents a valuable instrument in the daily working routine of community managers, since it efficiently helps activating community members especially in the late phases of a community’s LifeCycle

    An Iterative Information System Design Process Towards Sustainability

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    While bringing business and computer science into an improved alignment using the theoretical foundations of information and computation is one of the main aims of information science, improved design knowledge from other interdisciplinary research fields like human-computer interaction (HCI) could advance different information system (IS) design thinking and processes. Since structuring the IS design process for a sustainable result is challenging, a HCI viewpoint and focus on IS design could be beneficial due to the multi and interdisciplinary nature of HCI. In this paper an iterative design process for sustainable IS design conceptualized from HCI is proposed. The resulting design process highlighted the role of HCI in building knowledge in information science. This was achieved by showing the influence of different design choices on user behavior and in that way contributing towards generating reusable designs in different phases of the sustainable IS design process
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